NS&I chief gets a £30K bonus despite customer service meltdown

NS&I chief gets a £30K bonus despite overseeing a customer service meltdown at the state-backed bank

Bonus: NS&I chief executive Ian Ackerley

The NS&I boss who oversaw a customer service meltdown at the state-backed savings bank has been handed a performance bonus of up to £30,000.

National Savings and Investments chief executive Ian Ackerley had to apologise when his bank buckled under pressure in the pandemic and savers were made to wait weeks to get their money out.

Yet NS&I accounts published yesterday revealed Ackerley, who collects a salary of close to £200,000, was awarded between £25,000 and £30,000 in ‘performance related pay’ at the peak of the crisis.

But in a victory for Money Mail, NS&I also yesterday announced it had backed down on plans to axe prizes in the post for the millions who hold Premium Bonds – the country’s favourite savings product.

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